Crescent Processing Company (“Crescent”) Announces Internal Promotions

January 22nd, 2013

Crescent proudly announces several internal promotions for well deserving employees who each demonstrated outstanding performance.  Congratulations to the following employees:

Sulema Reyes, who was hired in May 2010 in Client Services, has been promoted to Activations Agent in our Sales Division.

Jennifer Rodas, who was hired in November 2011 in the Dallas Marketing Center, has been promoted to New Accounts Processing Representative in our Sales Division.

Danielle Schmulbach, who was recently hired in December 2012 in Client Services, has been promoted to New Accounts Processing Representative in our Sales Division.

Crescent Processing Company (“Crescent”) is an innovative provider of electronic payment processing services to tens of thousands of small and medium sized businesses across the United States. Crescent is a “one-stop” shop for businesses, providing processing services for credit cards, pin-based debit cards, gift cards, checks and electronic signature capture. All of Crescent’s clients receive all of their equipment for FREE while they process through Crescent.


Crescent Processing Company (“Crescent”) Announces Marketing Center’s Employees of the Quarter

December 28th, 2012

At each quarterly recognition luncheon, the Marketing Centers in Sherman, Dallas and Grand Prairie select an Employee of the Quarter winner for outstanding performance, attendance, attitude and overall production.  Congratulations to our 2012 Q4 winners:

Sherman location: James Emerson, who was hired in 2009, for setting 353 appointments during this quarter, and he was present every day!

Dallas location: Karray Bradshaw, who has been with CPC for over 2 years, for setting 367 appointments during the quarter, and for his work in mentoring new hires.

Grand Prairie location:  Melinda Jones, who was hired in 2008, for setting 378 appointments during the quarter and having perfect attendance!

Crescent Processing Company (“Crescent”) is an innovative provider of electronic payment processing services to tens of thousands of small and medium sized businesses across the United States. Crescent is a “one-stop” shop for businesses, providing processing services for credit cards, pin-based debit cards, gift cards, checks and electronic signature capture. All of Crescent’s clients receive all of their equipment for FREE while they process through Crescent.


Crescent Processing Company (“Crescent”) Hosts 6th Annual Holiday Party

December 26th, 2012

Crescent Processing Company hosted its 6th Annual Casino Night Holiday Party on December 15, 2012 at the Westin Park Central Hotel.  Crescent employees and their guests enjoyed an evening of dinner, drinks, dancing and gambling.  At the end of the evening, the winning gamblers bid on auction prizes which included two flat screen televisions, a tablet, a Nordstrom’s spa day, a designer handbag, Dallas Mavericks tickets, several gift certificates, as well as other items.  Everyone who attended had a great time!



Crescent Processing Announces Appointment to ETA Committee

November 21st, 2012

Crescent Processing proudly announced that Richard Blake, Sr. Director of Operations, was named to the Electronic Transactions Association (ETA) Committee for Risk, Fraud and Security for the calendar year of 2013.  Mr. Blake also served on the ETA Committee in 2012 for Research and Communications.

The Risk, Fraud and Security Committee monitors risk, fraud, and related compliance issues in the industry and recommends related best practices and other risk mitigation strategies. This takes the form of white papers, articles, publications, educational programs and web-based resources. The committee may also be called upon to assist with ETA’s outreach efforts to other organizations involved in risk and fraud management.

Crescent Processing Company (“Crescent”) is an innovative provider of electronic payment processing services to tens of thousands of small and medium sized businesses across the United States. Crescent is a “one-stop” shop for businesses, providing processing services for credit cards, pin-based debit cards, gift cards, checks and electronic signature capture. All of Crescent’s clients receive all of their equipment for FREE while they process through Crescent.


Crescent Processing Company (“Crescent”) Celebrates Customer Service Week

October 6th, 2012


Crescent celebrated Customer Service Week by recognizing the Client Services Team for their daily work in demonstrating their world class service efforts to our Merchants.  Crescent held contests, gave away prizes, decorated the department, and brought in lunch for the team. 

Crescent Processing Company (“Crescent”) is an innovative provider of electronic payment processing services to tens of thousands of small and medium sized businesses across the United States. Crescent is a “one-stop” shop for businesses, providing processing services for credit cards, pin-based debit cards, gift cards, checks and electronic signature capture. All of Crescent’s clients receive all of their equipment for FREE while they process through Crescent.


Crescent Announces New Director of Sales

August 31st, 2012

Anniversary Luncheon Celebration
CPC is excited to announce the hiring of Daniel Carleton, Director of Sales, as the newest member to the executive team.

Daniel started as a Telemarketer in our industry at age 19 while in college. Twelve months later, after four promotions, Daniel became the Manager of Call Center. Not surprisingly, Daniel’s rapid rise in our industry did not end there. He went on to find his niche in sales working for an ISO, with tremendous success there, as well as with several payment processors. Daniel’s last position was Vice President of Sales for TX Direct, where he worked for almost 5 years.

Outside of the office, Daniel is happily married with 3 young children. He enjoys soccer, running, water sports and travel. He has lived in Colorado, South Dakota, Florida, Tennessee, and now Texas. Originally from Denver, CO, he also attended Denver University.

Daniel is hoping to make a rapid impact to CPC by helping to grow new divisions and leading the sales team to a growing number of new accounts every month.

Please join us in welcoming Daniel and wishing him success in his new role!


Crescent Hosts Anniversary Luncheon

August 1st, 2012

Anniversary Luncheon Celebration
CPC held a quarterly luncheon at Bent Tree Country Club to celebrate recent employee milestone service anniversaries. The event, hosted by President and CEO David Kesler, honored approximately 30 employees for their loyalty, hard work and dedication to CPC. Founded in 2006, this CPC anniversary luncheon featured the first group to reach six (6) years of service! In the photo below, these team members are (back row, L-R): Stuart James, Sales; David Kesler, CEO. (Front Row, L-R): John Baggett, IT; Maria Lugo, Deployment; Juan Espinoza, Deployment.


Crescent Processing Nominated One of the Best Places to Work

May 1st, 2012

Crescent Processing Company is proud to announce that it was nominated as one of the best places to work in DFW in the annual Dallas Morning News competition. Each year, the Dallas Morning News invites the local workforce to nominate their employers who have done an outstanding job in areas such as communication, employee engagement, benefits, recognition of individual accomplishments, and the company’s ability to listen to employees and implement their suggestions. The competition is open to DFW employers with 50 or more employees, and can be either public or private companies, and nonprofit or governmental in structure.

“This is a great honor for CPC. We are excited to get the word out in the community about how great of an employer CPC is, and this competition is one avenue that conveys this message. Hopefully this will inspire many future job seekers to check out what CPC has to offer for them, and they will apply for future openings as we continue to grow.” – Richard Blake, Sr. Director of Client Services and Risk/Compliance.


Crescent Signs New Seven Year Lease in Sherman

February 17th, 2012

Sherman New Call Center
Crescent Processing upgraded its office space in Sherman by entering into a new seven-year lease at a wonderful location in Sherman, TX. The new space is approximately 11,000 square feet in a professional building on Taylor Street, and it features a state-of-the-art lounge area that employees enjoy throughout the day. Among the amenities in the lounge are a Wii game center, three flat screen TVs, a pool table, air hockey, ping pong, an internet café, an outdoor break area with a covered deck, and a large indoor kitchen area. The newly updated call center floor and training room are accented in the signature CPC colors of red and blue, new furniture, and new equipment. Come by today at 600 E. Taylor Street, fill out an application, and check out what CPC has to offer you!


Accept The “Funny Word” To Hit Sales Gold

May 10th, 2011

Sales calls require a tough exterior and pleasant demeanor. The combination is often difficult when calling someone who doesn’t know—and may not care to know you.

The goal for you–and your sales career–then is to deliver the “brick of gold” that gets their curiosity piqued. It requires a concise, crisp and kind approach so they sense you are genuinely interested in their welfare, not just yours.

This called being a Sales Stand-Out—someone who quickly grasps the concept and approach to selling the WIIFM of the business owner or other decision-maker.

What’s that? It’s the What’s In It For Me for the person who’s listening to your sales opportunity. They don’t care about all the bells and whistles, fantastic pricing or anything until the WIIFM resonates. Once the light bulb goes off, you’ve got a real sales prospect—someone you can now set up an appointment with, and demonstrate the value and validity of your offer.

So, what’s the road you must travel to get to the WIIFM?

No Auto-Pilot. It’s natural to shoot your message like a rocket when a prospect answers the phone. Turn off the auto-pilot switch and let them communicate with you. Be sure to speak with them not at them.

Know Your Audience. Selling to an independent retailer who is a small business owner is a different story than talking to a purchasing officer at a big-box retailer like Wal-Mart. When calling, make sure you know something about the organization. Google it, read its Web site, review its About Us and Team pages.

Know Your Product or Service. This goes without saying, but it’s always a good reminder. Before you call, make sure you know your products, services and offerings. If you’re asked a question you don’t know, that’s OK too, as long as you don’t get flustered and “pretend” to answer the question. It’s a simple matter. “Mr. Smith, I’m not sure I have all that information but I will definitely find out and follow up.” This can even work to your advantage. It gives you an opportunity to “touch” the prospect again.

Adapt Your Sales Message. This is a lot like “Know Your Audience,” but different. Sometimes you don’t have to follow every step of your sales speech or script. Depending on how the prospect is responding, you can go directly to your Call To Action. Just be aware of where your prospect is going with his or her questions and interest level.

Use P-Square. That’s the Power of Politeness. Just by being kind and having a tone of confidence yet empathy goes a long way with a sales prospect. Recognize that the prospect is just like you. They have lives, highs and lows. You could be the bright spot of their entire day.

Fake It Until You Make It. It’s easy to get “dialing for prospects” doldrums. Dial 10 numbers, the ring of the phone, voicemail; Dial 10 number … It’s a routine. That can be reflected in your voice tone, so when you do get a live prospect answering the phone, you may sound bored or asleep. That’s when faking it until you make it is important. Overcome this by keeping a squishy ball nearby to keep your hands moving. One tactic is to even stand up and walk while you’re talking. That gets your body moving. Tone is key.